Return, Refund & Exchange Policy

1. Eligibility for Returns

You can request a return if:

• The product is damaged, defective, or incorrect
• The product does not match the description
• The return request is raised within 7 days of delivery

Conditions for Return

• Item must be unused and unwashed
• Original tags, packaging, and invoice must be intact
• Product should be in resalable condition

ootfit reserves the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

• Innerwear, lingerie, and hygiene-sensitive products
• Beauty products that have been opened or used
• Items marked as "Non-Returnable"
• Customized or personalized products

3. Try & Buy Policy (Important)

For orders placed under the "Try & Buy" feature:

• Customers are allowed to try the product at the time of delivery
• The purchase decision must be made at the doorstep

4. Return Process

To initiate a return:

• Go to My Orders on the ootfit app/website
• Select the product and click "Request Return"
• Choose the reason and upload images (if applicable)
• Our team will review and approve the request

Pickup will be arranged within a limited timeframe after approval.

5. Exchange Policy

We offer exchanges under the following conditions:

• Size issues (for fashion items)
• Wrong product received
• Damaged or defective item

Exchange Guidelines

• Exchange is subject to product availability
• Only one exchange per order is allowed
• If the product is unavailable, a refund will be issued

6. Refund Policy

Refunds are processed after:

• Product is picked up and passes quality inspection

Refund Timeline

• Prepaid Orders: Refund to original payment method within 5–7 business days
• Cash on Delivery (COD): Refund via bank transfer/UPI within 5–7 business days

7. Cancellation Policy

• Orders can be cancelled before dispatch
• Once shipped and the order is on the way, cancellation is not allowed

ootfit reserves the right to cancel orders due to:

• Product unavailability
• Pricing errors
• Suspicious or fraudulent activity

8. Damaged or Defective Products

If you receive a damaged or defective product:

• Report within 48 hours of delivery
• Provide clear images/videos

Failure to report within this timeframe may result in rejection of the claim.

9. Quick Commerce Disclaimer

As ootfit operates on a quick commerce model:

• Delivery timelines are fast and optimized
• Some items may have limited return windows
• Certain products may be marked as non-returnable

10. Refund Exceptions

ootfit may refuse refunds if:

• Product is used, damaged, or missing tags & brand stickers
• Return request is made after the allowed period
• Product does not pass quality check

11. Contact Us

For any queries regarding returns or refunds: